1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing address when you create an account, place an order, or contact us.
- Payment Information: Payment details are processed securely through our third-party payment gateway. We do not store your full card details on our servers.
- Order Information: Details of products purchased, order history, and preferences.
- Automatically Collected Information: IP address, browser type, device information, pages visited, and time spent on our site, collected via cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, account, or customer service requests
- Send promotional offers, newsletters, or updates (only if you opt in)
- Improve our website, products, and services
- Prevent fraud and ensure the security of our website
- Comply with legal obligations
3. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings; however, some features of our site may not function properly if cookies are disabled.
4. Sharing of Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Payment processors, shipping/logistics partners, and IT service providers who help us operate our business.
- Legal Requirements: When required by law, court order, or government regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of business assets.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
8. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
- Email: contact@Balencyfashion.com
- Phone: +91-972-760-6732
- Office Address : 115, Raghuvir Business Empire, Puna Kumbhariya Road, Near Aai Mata Chowk, Surat, Gujarat - 395010
